Do you have a question about the infobroker.de research services? Please use the FAQ. We have compiled the most frequently asked questions and answers for you.

About infobroker Search Services /Contact Details

infobroker Research Services is an online service hosted by Datenbank-Informationsdienst Michael Klems. Our company is located in Germany.

Postal Address

DATENBANK-INFORMATIONSDIENST MICHAEL KLEMS
Hindelanger Str.35
87527 Sonthofen
Germany

Phone

From US/Canada: +49-8321-780.77.98 (GMT Office Hours)
From rest of world: +49-8321-780-77.98 (GMT Office Hours)

Fax

From US/Canada: +49-8321-8054-256
From rest of the world: +49-8321-8054-256

E-Mail info@infobroker.de

You can reach us by phone from 08.00 AM until 06.00 PM (Europe-Time-Zone)

We are sending all Results like company reports, trademark search or monitoring data by e-mail. The Reports are mostly send as Word or PDF-File.

We accept the following payment methods:

Bank transfer by pre invoice
Credit Card (American Express, Diners Club, MasterCard, VISA)
PayPal

Payment is very easy and will be done by SSL Transfer.

General Queries

We are sending all Results like company reports, trademark search or monitoring data by e-mail. The Reports are mostly send as Word or PDF-File.

Ordering

You can pay our online research services by

  • Credit Card
  • PayPal
  • Pre-Payment (Bank Transfer – Intl. IBAN)

Ordering at infobroker.de information services is like ordering a book or a DVD. Just make your choice which information you need. Give us the information to search for you in the order form (Example: Company Report = Name of the requested company) and start the order. That´s all.

No. You can order whenever you are in need of an information. You will find the price of each research service at the service description in our infobroker.de service system. If you have any pricing questions please contact us. We will send you further information about prices and service-information.

Company Report Queries

Navigating infobroker.de Site

infobroker Research Services Policies

Due to the nature of the services we offer we’re afraid that we are not able to arrange for dispatch of an order until payment has been received in full against that online order.

Due to the nature of the services we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns of delivered information. Try to read all available information about a service and if you have any questions please feel free to contact our service team. A member of our Customer Service would be very happy to revert back to you with more information, or refer your query as necessary.

In general infobroker.de Research Services cannot accept the cancellation of an order once it has been placed.

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Questions? - Need Help? - We want to hear from you!

Phone +49-(0)8321-780.77.98 (German and English language support)
CONTACT US NOW